At vcity, the safety and well-being of our members is our top priority. We provide tools and guidance to ensure your gaming experience stays enjoyable, controlled, and responsible.
Online gaming should be a fun hobby — not a source of stress or financial problems. vcity believes every member deserves to enjoy our platform in a healthy and controlled way. That is why we have designed a comprehensive responsible gaming policy, not just to comply with regulations, but because we genuinely care about the well-being of our users.
Gambling, when left unchecked, can seriously impact a person's life — personal relationships, finances, and even mental health. By understanding your limits and using the control tools we provide, you can continue to enjoy all the games at vcity with peace of mind.
We also work with recognised gambling support organisations to ensure our members always have access to the help they need, at any time. Remember: playing at vcity should bring enjoyment, not burden.
Vcity accepts members aged 21 years and above only. We carry out a strict identity verification (KYC) process to ensure the protection of minors.
Vcity equips every account with a range of control tools that you can activate yourself at any time through your account settings.
Set daily, weekly, or monthly deposit limits. Once a limit is set, our system will automatically block any deposit exceeding your chosen amount — no manual tracking needed.
With the loss limit feature, you can cap the amount you can lose within a set period. This keeps you in financial control without worrying about unexpected spending spikes.
Set a maximum time limit for each gaming session. When the time limit is reached, the system will alert you or log you out automatically so you do not end up playing longer than intended.
Need a break from the platform? You can activate a self-timeout for 24 hours, 7 days, or up to 30 days. During this period, your account cannot be used to play or make any transactions.
For long-term protection, members can apply for full self-exclusion for 6 months, 1 year, or permanently. We will block access to your account immediately once the request is submitted.
Vcity supports the use of third-party software such as GamBlock or Bet Filter to completely block access to gambling sites from your device — an extra layer of protection we strongly encourage.
Gambling problems often develop slowly and go unnoticed. Here are the warning signs to watch for in yourself or a loved one:
Feeling the need to increase your bet amount to get the same level of excitement as before.
Constantly thinking about gambling — planning your next session or ways to get money to play.
Gambling to escape problems, stress, or feelings of depression and anxiety.
Trying to "chase" losses by continuing to play even after exceeding your set budget.
Lying to family or friends about the time and money spent on gambling.
Using money meant for essential needs such as bills, food, or loans for gambling purposes.
The self-exclusion process at vcity is simple, confidential, and can be done directly from your account:
Access account settings through the profile menu at the top right.
Select the Responsible Gaming tab in the settings menu to view all available control options.
Choose either 6 months, 1 year, 5 years, or permanent self-exclusion based on your needs.
Once confirmed, your account will be blocked immediately. No one can reverse this exclusion before the period expires.
The vcity support team is ready to assist you throughout this process. All information is handled with complete confidentiality.
| Commitment Areas | Vcity's Actions | Benefits to You |
|---|---|---|
| Age Verification | Mandatory KYC process for all new members | Full protection against underage access |
| Data Encryption | 256-bit SSL technology for all transactions and personal data | Your information is always safe and confidential |
| 24/7 Support | Support team trained to handle responsible gaming issues | Professional help available whenever you need it |
| Responsible Advertising | No advertising targeting minors or vulnerable individuals | Ethical and transparent marketing |
| Staff Training | All vcity staff are trained to identify and assist members in difficulty | Empathetic and knowledgeable support |
| Account Monitoring | Automated system monitors unusual gameplay patterns | Early detection of problems before they escalate |
If you or someone you know needs help, don't hesitate to reach out to the following professional organisations. All their services are confidential and many are free of charge.
A Malaysian counselling service addressing various issues including gambling addiction. Toll-free helpline available 24 hours.
Government clinics and hospitals provide referrals to psychiatrists and counsellors trained in addiction treatment.
A peer support group for individuals with gambling problems. Meetings are held regularly across Malaysia.
Contact the vcity support team directly for immediate help with account control settings and responsible gaming guidance.
Vcity offers a safe, trusted, and responsible online casino experience. Register today and start your gaming journey the right way.