Vcity respects the privacy rights of every member. This policy clearly explains what data we collect, how it is used, and your rights as the data owner — all in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
For vcity, privacy is more than legal compliance — it is our moral responsibility to every member who entrusts their data to us.
All data transmitted between your device and vcity's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
You have the right to access, correct, or request the deletion of your personal data at any time. vcity respects these rights and provides a straightforward process for doing so.
Vcity has never and will never sell members' personal data to any third party for marketing purposes. Your data is used solely to improve our services to you.
All of vcity's data management practices fully comply with Malaysia's Personal Data Protection Act 2010. We undergo regular compliance reviews to ensure the highest standards are maintained.
Members' personal data is stored on servers protected by multiple layers of physical and digital security, including strict access controls and continuous threat monitoring.
In the event of any data breach affecting your information, vcity will notify you within the timeframe required by law and take immediate remedial action.
Quick Summary: vcity collects your personal data only for necessary purposes — managing your account, processing payments, and improving your gaming experience. We do not sell your data. You may request access or deletion of your data at any time.
This Privacy Policy explains how vcity ("we", "Platform") collects, uses, discloses, and protects your personal data when you use the vcity platform accessible at vcity.vin.
This Policy applies to all registered members, website visitors, and anyone who interacts with the vcity platform whether via web browser or mobile app. By using vcity's services, you agree to the collection and use of data as described in this Privacy Policy.
This Privacy Policy is to be read together with vcity Terms and Conditions. In the event of any conflict between the two privacy-related documents, this Privacy Policy shall prevail.
Vcity collects your personal data through various means — including information you provide directly during registration and the KYC process, as well as data collected automatically as you use the platform.
| Data Category | Example Information | How Collected |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth, selfie photo | Account registration & KYC process |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Information | Bank account number, bank name, digital wallet details | Payment method registration |
| Transaction Data | Deposit, withdrawal, betting, and wins history | Automated platform activity |
| Technical Data | IP address, device type, browser, operating system | Automated server logs |
| Usage Data | Pages visited, session duration, games played | Automated platform analytics |
We do not collect any sensitive data such as medical information, religious beliefs, or political views unless you voluntarily provide it and it is relevant to the service requested.
Vcity uses your personal data only for legitimate and necessary purposes as follows:
Vcity will not use your personal data for any purpose beyond those stated above without first obtaining your consent.
Vcity does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your data in the following limited circumstances:
All third parties that receive vcity members' personal data are bound by data processing agreements requiring them to handle your data with a level of protection equal to or greater than what we provide.
Vcity uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the overall functionality of the platform.
Vcity continually invests in security technologies and procedures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
While we take all reasonable steps to protect your data, no security system is completely impenetrable. We encourage you to do your part by using a strong password and enabling two-factor authentication (2FA) on your vcity account.
Vcity retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we retain certain data for the period required by Malaysian law:
Once the specified retention period has expired, your data will be securely deleted or anonymized in accordance with our data management procedures.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by vcity:
You have the right to request a copy of the personal data we hold about you. vcity will fulfill this request within 21 business days.
If any of your personal data is inaccurate or out of date, you have the right to request a correction. You may update certain information directly in your account settings.
You may request the deletion of your personal data under certain circumstances. Please note that data required to be retained for legal compliance cannot be deleted before the prescribed minimum retention period.
You have the right to object to the processing of your personal data for direct marketing purposes or in certain other circumstances permitted by law.
You have the right to request your personal data in a machine-readable format for the purpose of transferring it to another service provider of your choice.
To submit any request related to the above rights, contact the vcity Data Protection team via our support email or 24/7 live chat.
The vcity platform is exclusively for adults aged 21 and above. vcity does not intentionally collect or process any personal data from individuals under the age of 21.
If we find that we have collected data from an individual who does not meet the minimum age requirement, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who discover that their child has registered an account on vcity are requested to contact our support team immediately.
Vcity reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer.
Any material changes to this Privacy Policy will be communicated to members via registered email or a prominent in-platform notification at least 14 days before the changes take effect. Continued use of the vcity platform after the effective date constitutes acceptance of the updated Privacy Policy.
The last updated date of this document is shown at the top of this page. We encourage you to review this page periodically.
If you have any questions, concerns, or wish to submit a request regarding your personal data, vcity's Data Protection team can be reached via:
For more information about your rights under the Personal Data Protection Act 2010, you may also refer to the Department of Personal Data Protection Malaysia (JPDP).
Related documents to be read alongside this Privacy Policy: vcity Terms and Conditions and Responsible Gaming.
Vcity prioritizes your data privacy and security. Register an account today and enjoy a gaming experience that is safe, fair, and fully protected.